Augmented Documentation

Documentation, specifically process documentation, often “ collects dust in a drawer” and therefore is not kept up to date. When they are needed again, it requires significant effort and can be unpleasant. However, when documentation is used on a daily basis and brings value to the ongoing operation, necessary adjustments are made naturally and promptly.

The flumiq approach brings life to documentation

Real-time metrics directly in the process description are offering an excellent overview of ongoing operations. Possible causes of deviations can be identified through predecessor activities, and consequences can be determined through subsequent activities.

The documentation, enhanced with real-time KPI’s, becomes “Augmented Documentation” . Admittedly, this idea is not new. Control panels for manufacturing facilities have been common for decades. By consistently mapping the ongoing logistics operations as processes, we can benefit from the experience of other industries.