back to overview<\/a><\/p>\n[\/et_pb_text][et_pb_text content_tablet=”<\/p>\n
8 billion USD annual attrition costs, 150% or maybe \u201cjust\u201d 100% staff turnover, but at least double the industry standard. These are alarming figures\u202freported\u202ffor the\u202flogistics\u202foperations of Amazon (even when they are not confirmed by the company itself). The\u202fprocessmining\u202fcommunity, as we have met this week at\u202fCelosphere\u202fin Munich, could get excited by the improvement potential, which such figures are indicating. Thoughts are starting immediately to try to look deeper and find root causes and inefficiencies. There have to be some \u2026 <\/p>\n
But hold on. The fight against inefficiencies and therefore the obsession of\u202fproductivity\u202fis already the mantra of Amazon\u2019s way of management (besides the customer centricity). The trouble to attract new personal shown in another\u202freport\u202fis confirming Paracelsus %22The dose makes the poison%22, overdoing an in general useful measure can be toxic. So turning back to process mining the results any analysis can be used in different directions, they are dual use items so to say: Either to put more pressure on the execution or to improve the situation sustainably by also improving the working conditions. There is always a choice. <\/p>\n
Looking at further\u202fresearch\u202fabout Amazon shows the request to \u201cregulate workplace electronic monitoring\u201d, which indicates that misuse (from perspective of the study) is already happening. As the data required for process mining can obviously be considered as \u201cworkplace electronic monitoring\u201c it is not only the more ethical approach to look after the\u202fsustainable\u202fchange, it is even the prerequisite for all further work. All stakeholders need to see the benefits of process mining, otherwise buy-in, support and data availability get stopped rather quickly.
\nSo we need to find solutions with benefits for all involved parties: the customer gets a better fulfillment, the employee gets better working conditions and the company and its shareholders get reduced costs. A sustainable change needs\u202fprogress\u202fon all those dimensions. <\/p>\n
PS: It is not my intention to offense a particular company, here Amazon, rather having an example based on public figures. Also it doesn\u2019t matter, if process mining or other techniques are used to identify topics and drive the change. So please look at the principle and focus less on the example used for illustration. <\/p>\n
” content_phone=”<\/p>\n
8 billion USD annual attrition costs, 150% or maybe \u201cjust\u201d 100% staff turnover, but at least double the industry standard. These are alarming figures\u202freported\u202ffor the\u202flogistics\u202foperations of Amazon (even when they are not confirmed by the company itself). The\u202fprocessmining\u202fcommunity, as we have met this week at\u202fCelosphere\u202fin Munich, could get excited by the improvement potential, which such figures are indicating. Thoughts are starting immediately to try to look deeper and find root causes and inefficiencies. There have to be some \u2026 <\/p>\n
But hold on. The fight against inefficiencies and therefore the obsession of\u202fproductivity\u202fis already the mantra of Amazon\u2019s way of management (besides the customer centricity). The trouble to attract new personal shown in another\u202freport\u202fis confirming Paracelsus %22The dose makes the poison%22, overdoing an in general useful measure can be toxic. So turning back to process mining the results any analysis can be used in different directions, they are dual use items so to say: Either to put more pressure on the execution or to improve the situation sustainably by also improving the working conditions. There is always a choice. <\/p>\n
Looking at further\u202fresearch\u202fabout Amazon shows the request to \u201cregulate workplace electronic monitoring\u201d, which indicates that misuse (from perspective of the study) is already happening. As the data required for process mining can obviously be considered as \u201cworkplace electronic monitoring\u201c it is not only the more ethical approach to look after the\u202fsustainable\u202fchange, it is even the prerequisite for all further work. All stakeholders need to see the benefits of process mining, otherwise buy-in, support and data availability get stopped rather quickly.
\nSo we need to find solutions with benefits for all involved parties: the customer gets a better fulfillment, the employee gets better working conditions and the company and its shareholders get reduced costs. A sustainable change needs\u202fprogress\u202fon all those dimensions. <\/p>\n
PS: It is not my intention to offense a particular company, here Amazon, rather having an example based on public figures. Also it doesn\u2019t matter, if process mining or other techniques are used to identify topics and drive the change. So please look at the principle and focus less on the example used for illustration. <\/p>\n
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8 billion USD annual attrition costs, 150% or maybe \u201cjust\u201d 100% staff turnover, but at least double the industry standard. These are alarming figures\u202freported\u202ffor the\u202flogistics\u202foperations of Amazon (even when they are not confirmed by the company itself). The\u202fprocessmining\u202fcommunity, as we have met this week at\u202fCelosphere\u202fin Munich, could get excited by the improvement potential, which such figures are indicating. Thoughts are starting immediately to try to look deeper and find root causes and inefficiencies. There have to be some \u2026 <\/p>\n
But hold on. The fight against inefficiencies and therefore the obsession of\u202fproductivity\u202fis already the mantra of Amazon\u2019s way of management (besides the customer centricity). The trouble to attract new personal shown in another\u202freport\u202fis confirming Paracelsus “The dose makes the poison”, overdoing an in general useful measure can be toxic. So turning back to process mining the results any analysis can be used in different directions, they are dual use items so to say: Either to put more pressure on the execution or to improve the situation sustainably by also improving the working conditions. There is always a choice. <\/p>\n
Looking at further\u202fresearch\u202fabout Amazon shows the request to \u201cregulate workplace electronic monitoring\u201d, which indicates that misuse (from perspective of the study) is already happening. As the data required for process mining can obviously be considered as \u201cworkplace electronic monitoring\u201c it is not only the more ethical approach to look after the\u202fsustainable\u202fchange, it is even the prerequisite for all further work. All stakeholders need to see the benefits of process mining, otherwise buy-in, support and data availability get stopped rather quickly.
\nSo we need to find solutions with benefits for all involved parties: the customer gets a better fulfillment, the employee gets better working conditions and the company and its shareholders get reduced costs. A sustainable change needs\u202fprogress\u202fon all those dimensions. <\/p>\n
PS: It is not my intention to offense a particular company, here Amazon, rather having an example based on public figures. Also it doesn\u2019t matter, if process mining or other techniques are used to identify topics and drive the change. So please look at the principle and focus less on the example used for illustration. <\/p>\n
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8 billion USD annual attrition costs, 150% or maybe \u201cjust\u201d 100% staff turnover, but at least double the industry standard. These are alarming figures\u202freported\u202ffor the\u202flogistics\u202foperations of Amazon (even when they are not confirmed by the company itself)….<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[23],"tags":[],"class_list":["post-1265","post","type-post","status-publish","format-standard","hentry","category-general"],"yoast_head":"\n
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